This paper is in the following e-collection/theme issue:

Clinical Communication, Electronic Consultation and Telehealth (731) Adoption and Change Management of eHealth Systems (866) Case Study (34) Electronic Health Records (1273) eHealth Infrastructures (420)

Published on in Vol 11 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/43567, first published .
The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis

The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis

The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis

Authors of this article:

Karen Ferguson1, 2 Author Orcid Image ;   Mark Fraser2 Author Orcid Image ;   Meltem Tuna3, 4 Author Orcid Image ;   Charles Bruntz5 Author Orcid Image ;   Simone Dahrouge1, 6 Author Orcid Image
Article Authors Cited by (9) Tweetations (2) Metrics

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  2. Blease C. Open AI meets open notes: surveillance capitalism, patient privacy and online record access. Journal of Medical Ethics 2024;50(2):84 View
  3. Mackwood M, Pashchenko O, Leggett C, Fontanet C, Skinner J, Fisher E. Telehealth Trends and Hypertension Management Among Rural and Medicaid Patients After COVID-19. Telemedicine and e-Health 2024;30(6):e1677 View
  4. Porterfield L, Ram M, Kuo Y, Gaither Z, O’Connell K, Roy K, Bhardwaj N, Fingado E. Disparities in the Timeliness of Addressing Patient-Initiated Telephone Calls in a Primary Care Clinic: The Impact of Quality Improvement Interventions. Health Communication 2025;40(1):119 View
  5. Murad M, Vaa Stelling B, West C, Hasan B, Simha S, Saadi S, Firwana M, Viola K, Prokop L, Nayfeh T, Wang Z. Measuring Documentation Burden in Healthcare. Journal of General Internal Medicine 2024;39(14):2837 View
  6. Milanfar L, Soulsby W, Ling N, O’Brien J, Oates A, McCulloch C. Automatic Enrollment in Patient Portal Systems Mitigates the Digital Divide in Healthcare: An Interrupted Time Series Analysis of an Autoenrollment Workflow Intervention. Journal of Medical Systems 2024;48(1) View
  7. Wirkkala M, Wijk K, Larsson A, Engström M. Technology frustration in healthcare – does it matter in staff ratings of stress, emotional exhaustion, and satisfaction with care? A cross-sectional correlational study using the job demands-resources theory. BMC Health Services Research 2024;24(1) View
  8. Henry J, Tamer P, Scuderi G. Internet-Based Patient Portals Increase Patient Connectivity Following Total Knee Arthroplasty. The Journal of Knee Surgery 2025;38(08):386 View
  9. Rainey J, Metz A, Blackburn B, Campbell K, Erickson J, Peters C, Anderson L. Clinical Outcomes and Overall Satisfaction of Patents Enrolled in an Artificial Intelligence–Powered Chatbot Following Periacetabular Osteotomy. Arthroplasty Today 2025;34:101752 View