The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis

Karen Ferguson   ^{1, 2} , MD, CCFP ;   Mark Fraser   ² , MD, CCFP ;   Meltem Tuna   ^{3, 4} , MSc, PhD ;   Charles Bruntz   ⁵ , MSc ;   Simone Dahrouge   ^{1, 6} , MSc, PhD

¹ Department of Family Medicine, University of Ottawa, Ottawa, ON, Canada

² West Carleton Family Health Team, Carp, ON, Canada

³ ICES, Ottawa, ON, Canada

⁴ Ottawa Hospital Research Institute, Ottawa, ON, Canada

⁵ Champlain Family Health Teams, Ottawa, ON, Canada

⁶ Bruyère Research Institute, Ottawa, ON, Canada