Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study

Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study

Authors of this article:

Hilmi Al-Shakhshir¹ ;   Sara Kier² ;   Dan Hoke³ ;   Stephanie Hoiriis³ ;   Mary-Ellen Vicinus⁴ ;   Ravi Thadhani³ ;   Anant Madabhushi^{1, 5}