Published on in Vol 10, No 9 (2022): September

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/34488, first published .
Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey Study

Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey Study

Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey Study

Frederic Ehrler   1, 2 , PhD ;   Jessica Rochat   1, 2 , MSc ;   Johan N Siebert   2, 3 , MD ;   Idris Guessous   4, 5 , MD, PhD ;   Christian Lovis   1, 2 , MPH, MD ;   Hervé Spechbach   2, 6 , MD

1 Division of Medical Information Sciences, University Hospitals of Geneva, Geneva, Switzerland

2 Faculty of Medicine, University of Geneva, Geneva, Switzerland

3 Department of Pediatric Emergency Medicine, Geneva Children’s Hospital, Geneva University Hospitals, Geneva, Switzerland

4 Division of Primary Care, Geneva University Hospitals, Geneva, Switzerland

5 Department of Health and Community Medicine, Faculty of Medicine, University of Geneva, Geneva, Switzerland

6 Ambulatory Emergency Care Unit, Department of Primary Care Medicine, Geneva University Hospitals, Geneva, Switzerland

Corresponding Author:

  • Frederic Ehrler, PhD
  • Division of Medical Information Sciences
  • University Hospitals of Geneva
  • Gabrielle Perret Gentil 4
  • Geneva, 1205
  • Switzerland
  • Phone: 41 79 553 16 03
  • Email: frederic.ehrler@hcuge.ch