Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey Study

Frederic Ehrler   ^{1, 2} , PhD ;   Jessica Rochat   ^{1, 2} , MSc ;   Johan N Siebert   ^{2, 3} , MD ;   Idris Guessous   ^{4, 5} , MD, PhD ;   Christian Lovis   ^{1, 2} , MPH, MD ;   Hervé Spechbach   ^{2, 6} , MD

¹ Division of Medical Information Sciences, University Hospitals of Geneva, Geneva, Switzerland

² Faculty of Medicine, University of Geneva, Geneva, Switzerland

³ Department of Pediatric Emergency Medicine, Geneva Children’s Hospital, Geneva University Hospitals, Geneva, Switzerland

⁴ Division of Primary Care, Geneva University Hospitals, Geneva, Switzerland

⁵ Department of Health and Community Medicine, Faculty of Medicine, University of Geneva, Geneva, Switzerland

⁶ Ambulatory Emergency Care Unit, Department of Primary Care Medicine, Geneva University Hospitals, Geneva, Switzerland