Patient-Centered Outpatient Process Optimization System Based on Intelligent Guidance in a Large Tertiary Hospital in China: Implementation Report

Xiaoyi Wang   ^{1 *} , BPA ;   Rujia Zhang   ^{1 *} , BPA ;   Zhihong Gao   ² , MSE ;   Mengxuan Xia   ² , PhD ;   Songjia Zhang   ¹ , BPA ;   Lizheng Ge   ¹ , BPA ;   Yuyang Zhu   ³ , BPA ;   Haojie Jin   ¹ , BPA ;   Shenglian Pan   ⁴ , MM ;   Manman Zheng   ^{5 *} , BPA ;   Chun Chen   ^{1 *} , PhD ;   Xiangyang Zhang   ^{6 *} , BPA

¹ School of Medical Humanities and Management, Wenzhou Medical University Tea Mountain Campus, Wenzhou, China

² Information Technology Section, The First Hospital of Wenzhou Medical University, Wenzhou, China

³ Cixi Biomedical Research Institute, Wenzhou Medical University, Wenzhou, China

⁴ Acupuncture and Tuina Department, Wenzhou Hospital of Traditional Chinese Medicine, Wenzhou, China

⁵ Graduate School of Wenzhou Medical University, Wenzhou, China

⁶ Medical Affairs Department, First Affiliated Hospital of Wenzhou Medical University, Wenzhou, Zhejiang, China

*these authors contributed equally