A Patient Journey Map to Improve the Home Isolation Experience of Persons With Mild COVID-19: Design Research for Service Touchpoints of Artificial Intelligence in eHealth

Journals

1. Zhong Y, Zhao H, Lee T, Yu T, Liu M, Ji J. Experiences of COVID-19 patients in a Fangcang shelter hospital in China during the first wave of the COVID-19 pandemic: a qualitative descriptive study. BMJ Open 2022;12(9):e065799 View
2. Teague S, Shatte A, Weller E, Fuller-Tyszkiewicz M, Hutchinson D. Methods and Applications of Social Media Monitoring of Mental Health During Disasters: Scoping Review. JMIR Mental Health 2022;9(2):e33058 View
3. Chen E, Bishop J, Guge Cozon L, Hernandez E, Sadeghzadeh C, Bradley M, Dearth-Wesley T, De Marco M. Integrating Human-Centered Design Methods Into a Health Promotion Project: Supplemental Nutrition Assistance Program Education Case Study for Intervention Design. JMIR Formative Research 2023;7:e37515 View
4. Davies E, Bulto L, Walsh A, Pollock D, Langton V, Laing R, Graham A, Arnold‐Chamney M, Kelly J. Reporting and conducting patient journey mapping research in healthcare: A scoping review. Journal of Advanced Nursing 2023;79(1):83 View
5. Mak W, Ng S, Leung F. A Web-Based Stratified Stepped Care Platform for Mental Well-being (TourHeart+): User-Centered Research and Design. JMIR Formative Research 2023;7:e38504 View
6. Figueiredo B, Sheahan J, Luo S, Bird S, Wong Lit Wan D, Xenos S, Itsiopoulos C, Jessup R, Zheng Z. Journey mapping long COVID: Agency and social support for long-hauling. Social Science & Medicine 2024;340:116485 View
7. Cimiano P, Collins B, De Vuono M, Escudier T, Gottowik J, Hartung M, Leddin M, Neupane B, Rodriguez-Esteban R, Schmidt A, Starke-Knäusel C, Voorhaar M, Wieckowski K. Patient listening on social media for patient-focused drug development: a synthesis of considerations from patients, industry and regulators. Frontiers in Medicine 2024;11 View
8. Lee Y, Choi H, Lee S. Development of Personas and Journey Maps for Artificial Intelligence Agents Supporting the Use of Health Big Data: Human-Centered Design Approach. JMIR Formative Research 2025;9:e67272 View
9. Valkonen P, Hölsä S, Viitanen J, Leinonen S, Karisalmi N, Rauta V. Illustrating User Needs for eHealth With Experience Map: Interview Study With Chronic Kidney Disease Patients. JMIR Human Factors 2025;12:e48221 View
10. An Q, Kuenen C, Yen P, Helleday R, Sandlund M, Wadell K. Designing patient education tools: co-creation of infographics to support the hospitalisation process for individuals with severe chronic respiratory conditions. CoDesign 2025:1 View
11. Voorheis P, Wong J, Lazarevic N, Imtiaz B, Bhuiya A, Steele Gray C. Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review. Journal of Diabetes Science and Technology 2025;19(5):1196 View
12. Bloeser K, Hyde J, Helmer D, Bolton R, Lesnewich L, Phillips L, Bayley P, Chandler H, Santos S, McFarlin M, Reinhard M, Stewart R, McAndrew L. Health Care Journeys of Veterans With Gulf War Illness. Medical Care 2026;64(2S):S130 View

Books/Policy Documents

1. Leite B, Silva C, Silva L, Conchão S, Reato L, Pereira P, Pereira L. Proceedings of IDEAS 2022. View
2. Zhang L, Yang J, Zhu H. Convergence: Breaking Down Barriers Between Disciplines. View
3. Larsen A, Halvorsrud R, Berg R, Vesinurm M. Digital Health and Wireless Solutions. View

Conference Proceedings

1. Bui M, Oberschmidt K, Grünloh C. Mensch und Computer 2023. Patient Journey Value Mapping: Illustrating values and experiences along the patient journey to support eHealth design View
2. Wongso B, Lienaka K, Firstian V, Magdalena Y. 2024 International Conference on Information Management and Technology (ICIMTech). User-Centered Design in AI Applications: A Systematic Literature Review View