This paper is in the following e-collection/theme issue:

Quality Improvement (260) Peer-to-Peer Support and Online Communities (652) Physician and Health Services Rating by Consumers (129)

Published on in Vol 7, No 4 (2019): Oct-Dec

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/16185, first published .
How Online Reviews and Services Affect Physician Outpatient Visits: Content Analysis of Evidence From Two Online Health Care Communities

How Online Reviews and Services Affect Physician Outpatient Visits: Content Analysis of Evidence From Two Online Health Care Communities

How Online Reviews and Services Affect Physician Outpatient Visits: Content Analysis of Evidence From Two Online Health Care Communities

Authors of this article:

Wei Lu1 Author Orcid Image ;   Hong Wu1 Author Orcid Image
Article Authors Cited by (22) Tweetations (1) Metrics

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  1. Wang Y, Wu H, Lei X, Shen J, Feng Z. The Influence of Doctors’ Online Reputation on the Sharing of Outpatient Experiences: Empirical Study. Journal of Medical Internet Research 2020;22(12):e16691 View
  2. Basa K, Jabbour N, Rohlfing M, Schmoker S, Lawlor C, Levi J, Sobin L, Tracy J, Tracy L. Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology. Annals of Otology, Rhinology & Laryngology 2021;130(12):1317 View
  3. Shah A, Naqvi R, Jeong O. The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 2021;18(10):5192 View
  4. Ye C, Cao C, Yang J, Shao X. Explore How Online Healthcare Can Influence Willingness to Seek Offline Care. International Journal of Environmental Research and Public Health 2022;19(13):7925 View
  5. Han W, Liu W, Xie J, Zhang S. Social support to mitigate perceived risk: moderating effect of trust. Current Issues in Tourism 2023;26(11):1797 View
  6. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  7. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  8. Almorox E, Stokes J, Morciano M. Has COVID-19 changed carer's views of health and care integration in care homes? A sentiment difference-in-difference analysis of on-line service reviews. Health Policy 2022;126(11):1117 View
  9. Li X, Chou S, Deily M, Qian M. Comparing the Impact of Online Ratings and Report Cards on Patient Choice of Cardiac Surgeon: Large Observational Study. Journal of Medical Internet Research 2021;23(10):e28098 View
  10. Ma X, Zhang P, Meng F, Lai K. How does physicians' educational knowledge-sharing influence patients' engagement? An empirical examination in online health communities. Frontiers in Public Health 2022;10 View
  11. Fang J, Wen L, Ren H, Wen C. The effect of technical and functional quality on online physician selection: Moderation effect of competition intensity. Information Processing & Management 2022;59(4):102969 View
  12. Shah A, Muhammad W, Lee K. Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 2023;36(3):1356 View
  13. Dong W, Lei X, Liu Y. The Mediating Role of Patients’ Trust Between Web-Based Health Information Seeking and Patients’ Uncertainty in China: Cross-sectional Web-Based Survey. Journal of Medical Internet Research 2022;24(3):e25275 View
  14. Shah A, Ali M, Qayyum A, Begum A, Han H, Ariza-Montes A, Araya-Castillo L. Exploring the Impact of Linguistic Signals Transmission on Patients’ Health Consultation Choice: Web Mining of Online Reviews. International Journal of Environmental Research and Public Health 2021;18(19):9969 View
  15. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  16. Johnson J, Zhang J, Unwala R, Warren C. Prevalence of advanced practice providers identified as physicians in online patient reviews: A cross-sectional study. Journal of the American Academy of Dermatology 2024;90(3):656 View
  17. Shan W, Wang J, Shi X, David Evans R. The impact of electronic word-of-mouth on patients’ choices in online health communities: A cross-media perspective. Journal of Business Research 2024;173:114404 View
  18. Han X, Lin Y, Han W, Liao K, Mei K. Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study. Journal of Medical Internet Research 2024;26:e46713 View
  19. Bai S, Tan Y, Zhao J, Yu D, Zhang J, Li Q. How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data. Heliyon 2024;10(7):e28563 View
  20. Shen T, Li Y, Chen X. A Systematic Review of Online Medical Consultation Research. Healthcare 2024;12(17):1687 View
  21. Liu Y, Jin H, Yu Z, Tong Y. Impact of Internet Hospital Consultations on Outpatient Visits and Expenses: Quasi-Experimental Study. Journal of Medical Internet Research 2024;26:e57609 View
  22. Yan J, Liang C, Zhou P. Physician’s service quality and patient’s review behavior: managing online review to attract more patients. Internet Research 2024 View