Published on in Vol 6 , No 2 (2018) :Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/9960, first published .
Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Authors of this article:

Stephane Aris-Brosou 1 Author Orcid Image ;   James Kim 2 Author Orcid Image ;   Li Li 2 Author Orcid Image ;   Hui Liu 2 Author Orcid Image
Stephane Aris-Brosou 1 , PhD ;   James Kim 2 , MBA ;   Li Li 2 , MD, PhD ;   Hui Liu 2 , PhD

1 Department of Biology , University Of Ottawa , Ottawa , ON , CA

2 Ortho Clinical Diagnostics , Raritan , NJ , US

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