Published on in Vol 6, No 2 (2018): Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/9960, first published .
Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Predicting the Reasons of Customer Complaints: A First Step Toward Anticipating Quality Issues of In Vitro Diagnostics Assays with Machine Learning

Authors of this article:

Stephane Aris-Brosou 1 Author Orcid Image ;   James Kim 2 Author Orcid Image ;   Li Li 2 Author Orcid Image ;   Hui Liu 2 Author Orcid Image

Stephane Aris-Brosou   1 , PhD ;   James Kim   2 , MBA ;   Li Li   2 , MD, PhD ;   Hui Liu   2 , PhD

1 Department of Biology, University Of Ottawa, Ottawa, ON, Canada

2 Ortho Clinical Diagnostics, Raritan, NJ, United States

Corresponding Author:

  • Stephane Aris-Brosou, PhD
  • Department of Biology
  • University Of Ottawa
  • 30 Marie Curie Pvt.
  • Ottawa, ON, K1N 6N5
  • Canada
  • Phone: 1 613-562-5800
  • Fax: 1 613-562-5486
  • Email: sarisbro@uottawa.ca