This paper is in the following e-collection/theme issue:

Research Letter (7) AI Governance and Policy (23) E-Health Policy and Health Systems Innovation (349) Artificial Intelligence (2229) Adoption and Change Management of eHealth Systems (921)

Published on in Vol 14 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/83564, first published .
AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes

AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes

AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes

Authors of this article:

Anup Kant Gupta1 Author Orcid Image
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Anup Kant Gupta   1 , MBA

1 Strategic Management & Leadership, Kelley School of Business, Indiana University Bloomington, Bloomington, IN, United States

Corresponding Author:

  • Anup Kant Gupta, MBA
  • Strategic Management & Leadership
  • Kelley School of Business
  • Indiana University Bloomington
  • 107 S Indiana Ave
  • Bloomington, IN 47405
  • United States
  • Phone: 1 (812) 855-4848
  • Email: anupgupta8@gmail.com