This paper is in the following e-collection/theme issue:

Clinical Communication, Electronic Consultation and Telehealth (615) Email Communication, Web-Based Communication, Secure Messaging (165)

Published on in Vol 8, No 7 (2020): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/16521, first published .
A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?

A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?

A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?

Authors of this article:

Frederick North1 Author Orcid Image ;   Kristine E Luhman2 Author Orcid Image ;   Eric A Mallmann3 Author Orcid Image ;   Toby J Mallmann3 Author Orcid Image ;   Sidna M Tulledge-Scheitel1 Author Orcid Image ;   Emily J North4 Author Orcid Image ;   Jennifer L Pecina5 Author Orcid Image
Article Authors Cited by (29) Tweetations (1) Metrics

Journals

  1. Heisey-Grove D, McClelland L, Rathert C, Tartaglia A, Jackson K, DeShazo J. Associations Between Patient Health Outcomes and Secure Message Content Exchanged Between Patients and Clinicians: Retrospective Cohort Study. Journal of Medical Internet Research 2020;22(10):e19477 View
  2. North F, Nelson E, Majerus R, Buss R, Thompson M, Crum B. Impact of Web-Based Self-Scheduling on Finalization of Well-Child Appointments in a Primary Care Setting: Retrospective Comparison Study. JMIR Medical Informatics 2021;9(3):e23450 View
  3. O’Shea A, Batten A, Hu E, Augustine M, Hogan T, Kaboli P. Association of Secure Messaging with Primary Care In-Person and Telephone Visits Among Veterans: a Matched Difference-in-Difference Analysis. Journal of General Internal Medicine 2021;36(4):946 View
  4. Heisey‐Grove D, Rathert C, McClelland L, Jackson K, DeShazo J. Classification of patient‐ and clinician‐generated secure messages using a theory‐based taxonomy. Health Science Reports 2021;4(2) View
  5. Stone M, Feng M, Forster E. COVID-19 Pandemic Increased Anxiety Among Patients with Inflammatory Bowel Disease: A Patient Survey in a Tertiary Referral Center. Digestive Diseases and Sciences 2022;67(7):2876 View
  6. Mastorakos G, Khurana A, Huang M, Fu S, Tafti A, Fan J, Liu H. Probing Patient Messages Enhanced by Natural Language Processing: A Top-Down Message Corpus Analysis. Health Data Science 2021;2021 View
  7. Alpert J, Hampton C, Markham M, Bylund C. Clinicians’ Attitudes and Behaviors Towards Communicating Electronically with Patients: A Grounded Practical Theory Approach. Journal of Health Communication 2022;27(2):103 View
  8. North F, Nelson E, Buss R, Majerus R, Thompson M, Crum B. The Effect of Automated Mammogram Orders Paired With Electronic Invitations to Self-schedule on Mammogram Scheduling Outcomes: Observational Cohort Comparison. JMIR Medical Informatics 2021;9(12):e27072 View
  9. Duvall M, Miller N, North F, Leasure W, Pecina J. Portal Message Language Use Prior to Suicide, Suicide Attempts, and Hospitalization for Depression. Telemedicine and e-Health 2022;28(8):1143 View
  10. Alpert J, Hampton C, Raisa A, Markham M, Bylund C. Integrating patient-centeredness into online patient-clinician communication: a qualitative analysis of clinicians’ secure messaging usage. Supportive Care in Cancer 2022;30(12):9851 View
  11. Raps S, Chen D, Bakken S, Caban J, Engler M. Baseline eHealth Behaviors of Service Members: A Retrospective, Cross-Sectional Analysis of Patient Portal Use Before the Pandemic. Military Medicine 2023;188(7-8):e2598 View
  12. Ferguson K, Fraser M, Tuna M, Bruntz C, Dahrouge S. The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis. JMIR Medical Informatics 2023;11:e43567 View
  13. North F, Jensen T, Stroebel R, Nelson E, Johnson B, Thompson M, Pecina J, Crum B. Self-Triage Use, Subsequent Healthcare Utilization, and Diagnoses: A Retrospective Study of Process and Clinical Outcomes Following Self-Triage and Self-Scheduling for Ear or Hearing Symptoms. Health Services Research and Managerial Epidemiology 2023;10 View
  14. Gleason K, Wu M, Wec A, Powell D, Zhang T, Gamper M, Green A, Nothelle S, Amjad H, Wolff J. Use of the patient portal among older adults with diagnosed dementia and their care partners. Alzheimer's & Dementia 2023;19(12):5663 View
  15. Gleason K, Powell D, Wec A, Zou X, Gamper M, Peereboom D, Wolff J. Patient portal interventions: a scoping review of functionality, automation used, and therapeutic elements of patient portal interventions. JAMIA Open 2023;6(3) View
  16. Bhandarkar A, Arya N, Lin K, North F, Duvall M, Miller N, Pecina J. Building a Natural Language Processing Artificial Intelligence to Predict Suicide-Related Events Based on Patient Portal Message Data. Mayo Clinic Proceedings: Digital Health 2023;1(4):510 View
  17. Shetty V, Durbin S, Weyrich M, Martínez A, Qian J, Chin D. A scoping review of empathy recognition in text using natural language processing. Journal of the American Medical Informatics Association 2024;31(3):762 View
  18. Martinez K, Schulte R, Rothberg M, Tang M, Pfoh E. Patient Portal Message Volume and Time Spent on the EHR: an Observational Study of Primary Care Clinicians. Journal of General Internal Medicine 2024;39(4):566 View
  19. Underdahl L, Ditri M, Duthely L. Physician Burnout: Evidence-Based Roadmaps to Prioritizing and Supporting Personal Wellbeing. Journal of Healthcare Leadership 2024;Volume 16:15 View
  20. Tailor P, Dalvin L, Chen J, Iezzi R, Olsen T, Scruggs B, Barkmeier A, Bakri S, Ryan E, Tang P, Parke D, Belin P, Sridhar J, Xu D, Kuriyan A, Yonekawa Y, Starr M. A Comparative Study of Responses to Retina Questions from Either Experts, Expert-Edited Large Language Models, or Expert-Edited Large Language Models Alone. Ophthalmology Science 2024;4(4):100485 View
  21. Peppercorn J. Now That We Don't Talk: Should Cancer Centers Bill for Patient Portal Messages in Oncology?. JCO Oncology Practice 2024;20(4):449 View
  22. Tailor P, Dalvin L, Starr M, Tajfirouz D, Chodnicki K, Brodsky M, Mansukhani S, Moss H, Lai K, Ko M, Mackay D, Di Nome M, Dumitrascu O, Pless M, Eggenberger E, Chen J. A Comparative Study of Large Language Models, Human Experts, and Expert-Edited Large Language Models to Neuro-Ophthalmology Questions. Journal of Neuro-Ophthalmology 2024 View
  23. Saba E, Fink D, Schloegel L, Bseikri M. The impact of adenotonsillectomy on healthcare utilization in children with obstructive sleep apnea: Experience of an integrated medical model. International Journal of Pediatric Otorhinolaryngology 2024;181:111987 View
  24. Kenney R, Requarth T, Jack A, Hyman S, Galetta S, Grossman S. AI in Neuro-Ophthalmology: Current Practice and Future Opportunities. Journal of Neuro-Ophthalmology 2024;44(3):308 View
  25. Hoerter J, Debbaneh P, Jiang N. Differences in Patient Secure Message Volume Among Otolaryngologists: A Retrospective Cohort Study. Annals of Otology, Rhinology & Laryngology 2024;133(10):857 View
  26. Pavuluri S, Sangal R, Sather J, Taylor R. Balancing act: the complex role of artificial intelligence in addressing burnout and healthcare workforce dynamics. BMJ Health & Care Informatics 2024;31(1):e101120 View
  27. Ko D, Tachinardi U, Warm E. Secure messaging telehealth billing in the digital age: moving beyond time-based metrics. Journal of the American Medical Informatics Association 2025;32(1):230 View
  28. Apathy N, Hicks K, Bocknek L, Zabala G, Adams K, Gomes K, Saggar T. Inbox message prioritization and management approaches in primary care. JAMIA Open 2024;7(4) View
  29. Shetty V, Gregor C, Tusing L, Pradhan A, Romagnoli K, Piper B, Wright E. Discussions of Cannabis Over Patient Portal Secure Messaging: Content Analysis. Journal of Medical Internet Research 2024;26:e63311 View