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Published on in Vol 12 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/42847, first published .
Ten Years of Experience With a Telemedicine Platform Dedicated to Health Care Personnel: Implementation Report

Ten Years of Experience With a Telemedicine Platform Dedicated to Health Care Personnel: Implementation Report

Ten Years of Experience With a Telemedicine Platform Dedicated to Health Care Personnel: Implementation Report

Authors of this article:

Claudio Azzolini1, 2, 3 Author Orcid Image ;   Elias Premi3, 4 Author Orcid Image ;   Simone Donati3, 5 Author Orcid Image ;   Andrea Falco2, 6 Author Orcid Image ;   Aldo Torreggiani7 Author Orcid Image ;   Francesco Sicurello3, 8 Author Orcid Image ;   Andreina Baj5 Author Orcid Image ;   Lorenzo Azzi5 Author Orcid Image ;   Alessandro Orro2, 3, 8 Author Orcid Image ;   Giovanni Porta5 Author Orcid Image ;   Giovanna Azzolini2 Author Orcid Image ;   Marco Sorrentino2, 9 Author Orcid Image ;   Paolo Melillo10 Author Orcid Image ;   Francesco Testa10 Author Orcid Image ;   Francesca Simonelli10 Author Orcid Image ;   Gianfranco Giardina11 Author Orcid Image ;   Umberto Paolucci12 Author Orcid Image
Article Authors Cited by Tweetations (4) Metrics

    Implementation Report

    1Advisory Council of e-Health and Telemedicine, University of Insubria of Varese-Como, Varese, Italy

    2TM95 Srl, Milan, Italy

    3Italian Association of Telemedicine and Medical Informatics, Milan, Italy

    4Department of Life Sciences and Biotechnologies, University of Insubria, Varese-Como, Italy

    5Department of Medicine and Surgery, University of Insubria, Varese-Como, Italy

    6Alfa Design Studio, Milan, Italy

    7T&C Srl, Milan, Italy

    8Institute of Biomedical Technologies, National Research Council, Milan, Italy

    9Bms Farm Law Firm, Milan, Italy

    10Multidisciplinary Department of Medical, Surgical and Dental Sciences, University of Campania Luigi Vanvitelli, Naples, Italy

    11DDay.it, Milan, Italy

    12Up Invest Srl, Milan, Italy

    Corresponding Author:

    Claudio Azzolini, MD

    Advisory Council of e-Health and Telemedicine

    University of Insubria of Varese-Como

    Via Guicciardini 9

    Varese, 21100

    Italy

    Phone: 39 0332393603

    Email: claudio.azzolini@uninsubria.it


    Background: Telemedicine, a term that encompasses several applications and tasks, generally involves the remote management and treatment of patients by physicians. It is known as transversal telemedicine when practiced among health care professionals (HCPs).

    Objective: We describe the experience of implementing our telemedicine Eumeda platform for HCPs over the last 10 years.

    Methods: A web-based informatics platform was developed that had continuously updated hypertext created using advanced technology and the following features: security, data insertion, dedicated software for image analysis, and the ability to export data for statistical surveys. Customizable files called “modules” were designed and built for different fields of medicine, mainly in the ophthalmology subspecialty. Each module was used by HCPs with different authorization profiles.

    Implementation (Results): Twelve representative modules for different projects are presented in this manuscript. These modules evolved over time, with varying degrees of interconnectivity, including the participation of a number of centers in 19 cities across Italy. The number of HCP operators involved in each single module ranged from 6 to 114 (average 21.8, SD 28.5). Data related to 2574 participants were inserted across all the modules. The average percentage of completed text/image fields in the 12 modules was 65.7%. All modules were evaluated in terms of access, acceptability, and medical efficacy. In their final evaluation, the participants judged the modules to be useful and efficient for clinical use.

    Conclusions: Our results demonstrate the usefulness of the telemedicine platform for HCPs in terms of improved knowledge in medicine, patient care, scientific research, teaching, and the choice of therapies. It would be useful to start similar projects across various health care fields, considering that in the near future medicine as we know it will completely change.

    JMIR Med Inform 2024;12:e42847

    doi:10.2196/42847

    Keywords

    telemedicine; ophthalmology; eHealth; informatics platform; health care professional; patient care; information technology; data warehouse 


    Context

    Medicine has typically involved physicians engaging face to face with patients. However, many teleconsultation projects have now been developed, particularly during the COVID-19 pandemic era, which has boosted teleconsultations in all medical specialties [1-4].

    Alongside telemedicine between physicians and patients, there is also transversal telemedicine, which is conducted between health care professionals (HCPs). Our experience with this topic started in 1996 and has demonstrated the feasibility of training young ophthalmic vitreoretinal surgeons working in nonoptimal environments (postwar Bosnia), using telemedicine (via a satellite link) in Milan and Sarajevo [5,6]. Input from the above experiences [7,8] constituted the basis for our understanding of the needs of HCPs and the developmental direction of the dedicated telemedicine platform, giving users access, with appropriate personal authorization, from anywhere and at any time.

    Problem Statement

    The problem to be solved is the difficulty of sharing patients’ clinical data and images among health personnel for efficient evaluation. This process should be multidisciplinary, involving actors such as physicians from different specialties, nurses, technicians, orthoptists, geneticists, residents, and tutors who need access to a common database holding key patient information.

    Similar Interventions

    Our scientific literature analysis identified a number of publications about implementation projects involving telemedicine platforms. These projects were mainly based on COVID-19 management and aimed to support different systems to provide health care in emergency conditions [9-11]. The purpose of these initiatives is to foster telecare and telemonitoring and to reduce the need for patients to visit hospitals or medical centers [12-17]. Our program is oriented in a different direction: the Eumeda web-based medical platform was developed for sharing patients’ medical data among physicians. The platform has expanded its services to many HCPs. This paper describes how database modules for the clinical databank and trials, as well as second opinion services, were created and have now been implemented.


    Aims and Objectives

    The aim of this implementation program was to broaden the applications of our telemedicine platform with a transversal approach targeted at health care personnel. This process took place over the last 10 years with the creation of different projects aimed at clinical data collection, teleconsultation, and gathering second opinions. Various modules have been built for the platform (Textbox 1) for use by HCPs at different times. Twelve representative modules for different clinical projects are described in Table 1 [18-23].

    We identified outcome measures and evaluated overall parameters for access, acceptability, and medical efficacy of the platform (Textbox 2).

    Textbox 1. Building a module in 8 steps. The time required for the final release varies between modules (from 1 to 3 months for more complex ones). The original source code for the modules created belongs to the medical platform.

    1. Initial agreement between the entity applying the module (university, company, institution, or representative association) and the manager of the medical platform (MP)

    2. Signing of detailed operational form (with project requirements, such as the type of project, number of health care professionals and structures involved, and the importance of images) by the main users of the module and the scientific coordinator (who has knowledge of medicine planning and the potentiality and limits of medical informatics) of the MP

    3. “Shoulder-to-shoulder” work by the scientific coordinator of the MP and main team programmer of the MP

    4. Development of alpha software (not yet stable and still incomplete) to be shown to the entity that will use the module for changes and additions

    5. Development of beta software with almost all functionalities

    6. Massive data entry by the MP programmer to find bugs or software incompatibilities

    7. Completion of beta software with automatic control functionalities (eg, alert icons to prevent inappropriate data from being entered, numerical limitations, and priorities to be respected in data entry or blocking of inappropriate saving) for users to check and identify any small changes required

    8. Release of final version in a meeting with users, with explanatory text embedded in the module

    Table 1. The left-hand column lists the 12 representative projects for which many modules have been built for the medical platform. The modules designed have been managed by health care personnel over the last 10 years in different locations in Italy.
    ModuleDescriptionModule typePurposeTimeframe of project activityHolderSponsor
    1Teleconsultation in retinal diseases [18]Second opinionsaFeasibility of second opinions among physicians1 Month (during 2011)Insubria University, Varese-ComoComed Research nonprofit association, Milan
    2Age-related maculopathy [19]Groupb (10 locations)Acceleration of anti–vascular endothelial growth factor therapy19 Months (2011-2012)T&C Srl, Milan, ItalyNovartis Pharma SpA, Origgio, Italy
    3Retinal pathology samples and correlated genes [20]DatacCollection of data on gene expression4 Months (2012-2013)Insubria University, Varese-ComoInsubria University, Varese-Como
    4Epiretinal macular membrane [21]DataCollection of data on disease morphology and functionality10 Months (2015-2016)Insubria University, Varese-ComoInsubria University, Varese-Como
    5Inherited eye diseasesDataCollection of data on genetic eye diseases2017-presentOphthalmological Unit II, University of NaplesOphthalmological Unit II, University of Naples; Rome Foundation
    6Retinal dystrophy due to rare RPE65 gene mutation [22]Group (9 locations)Collection of data on disease16 Months (2018-2020)Ophthalmological Unit II, University of NaplesRetina Italia nonprofit association, Milan
    7Second opinions among resident physiciansSecond opinionsFeasibility of second opinions in didactics4 Months (during 2019)Comed Research nonprofit association, MilanBayer Italy SpA, Milan
    8Instrumental data in multiple sclerosisGroup (2 locations)Collection of multidisciplinary data on disease2019-presentNeurological Unit, Insubria, University Varese-ComoInsubria University, Varese-Como
    9Epidemiological data on COVID-19 in workersGroup (2 locations)Search for COVID-19 in throat, saliva, and tears3 Months (during 2020)SEA Company, Milan Linate-Malpensa AirportsSEA Company, Milan Linate-Milan Malpensa Airports
    10SARS-CoV-2 on throat and ocular surfaces [23]Group (2 locations)Search for SARS-CoV-2 in throat and tears in COVID-19 patients1 Month (during 2020)T&C Srl, Milan. ItalyInsubria University, Varese-Como
    11Potential malignant oral lesionsGroup (2 locations)Collection of data on disease2021-presentOrthodontics Unit, Insubria University, Varese-ComoInsubria University, Varese-Como
    12Maculopathies and anti-aging medicineDataCollection of data on diseases and follow-up2022-presentClaude Boscher, MDClaude Boscher, MD

    aSecond opinions: second opinions from health care professionals at the same or a different institution.

    bGroup: shared database used by health care professionals at more than one institution.

    cData: shared database used by health care professionals at a single institution.

    Textbox 2. Result options for the questionnaire for each health care professional, with relative scores. The final score is given by the sum of the partial scores (maximum 9, minimum 3). Scores equal to or higher than 6 are considered to indicate approval.

    Access to the network by computer or mobile devices

    - Poor: score of 1

    - Good: score of 2

    - Very good: score of 3

    Acceptability of the procedures

    - Poor: score of 1

    - Good: score of 2

    - Very good: score of 3

    Medical efficacy

    - Poor: score of 1

    - Good: score of 2

    - Very good: score of 3

    Blueprint Summary

    Design of Key Features and Roadmap

    The design of the implementation program was oriented to develop three types of operational modules, integrated with one another where necessary: (1) a databank of diseases for clinical or scientific studies, (2) a database for groups of HCPs in different locations, giving them access to shared data from trial studies, and (3) a functionality enabling physicians to seek second opinions. The key points of the implemented modules were easy accessibility, complete acceptability for HCPs, data reliability, and overall medical efficacy considering all health specialties. The roadmap followed these principles and several new projects involving HCPs produced specific modules, which were created for the platform and take advantage of its benefits as a whole.

    Technological Design and Infrastructure

    Since 2010, the Eumeda platform has used continuously updated versions of PHP, an HTML-embedded web scripting language built to a high standard using advanced technology [24], which has the advantage of speed, flexibility, low use of resources, and compatibility with all web servers. PHP does not require a high level of machine resources to run and is therefore very fast and lends itself to applications with external integration.

    Main Features of the Platform

    Information technology services can be accessed via monitors or mobile devices and include current advanced technologies, such as the following: 24-7, 365-day-a-year access, easy data image insertion in electronic medical records, image comparison and overlapping, and SMS and email notification, when necessary, for fast interactivity.

    Customizable Modules

    The platform includes customizable files called “modules” that are designed and built for each project according to its needs in collaboration with professionals from different knowledge areas (Textbox 1). Each module functions to support the features and advantages of the entire platform. No data are sent directly to or from HCPs’ hardware. HCPs are able to see data in the central database, accessing this information remotely. All HCPs have a personal access code depending on their authorization level, enabling them to view, insert, or modify data in specific fields, close the electronic medical record (EMR) data temporarily or permanently, and export data for statistical surveys. The platform allows for individual and group interaction among HCPs at different sites. A remote “prompt assistance” service is provided for each module when necessary.

    Module Functionality

    Several functions can be activated, with open pop-ups showing the rationale of each study, its population, the provenance of resources, and the operating HCPs with various authorization profiles. The data entry procedure is quick, intuitive (Figure 1), and guided by many system alerts in the case of errors. When necessary, warning notifications are sent to users via SMS or email. Special software can be created, if requested, to support HCPs’ data evaluation and clinical decisions [25-27] (Figure 2). Data extraction for statistical surveys is immediate (Figure 1). At the end of each study period, the HCPs evaluated the project using a 3-point scoring system (Textbox 2).

    ‎
    Figure 1. Example of the main tasks and procedures for a module (module 6 in Table 1) on the medical platform: (1) entry to the system by the health care professional with their personal access key, after which they select the modules that they are qualified and authorized to use; (2) access to a list of operative centers with their own lists of patients and respective electronic medical records relating to the first and follow-up visits; (3) individual patient electronic medical record folder, which allows for the easy and quick insertion of data and multiple images at any time, as well as access to successive masks (a repository of images is available that allows image overlapping and comparison; Figure 3); (4) quick data extraction for statistical purposes.
    ‎
    Figure 2. Examples of 2 special software programs designed to support health care professional activity. (1) For medical care decisions, each diagnostic variable of a disease is given a numeric value, and the software automatically provides a total score (shown by the arrow). If the value exceeds a defined score, the software advises general physicians to send the patient to an appropriate center at the next available appointment (module 2 in Table 1). (2) For tracking patients’ clinical course, visual acuity data (or any other numerical data) are inserted into a patient’s electronic medical record and the graph is updated in real time. The health care professional can see at a glance the functional course of the disease. RE: right eye; LE: left eye.

    Images

    Dedicated software allows the uploading of even high-resolution images and videos in a few seconds. A shared whiteboard for all images is available for each module. Image magnification and comparison software enables morphological changes to be observed over time in detail (Figure 3).

    ‎
    Figure 3. Example of image comparison: (1) selection of 2 images from a patient’s electronic medical record (in this case, the patient had degenerative retinal maculopathy) uploaded at the 6-month follow-up (shown by the arrows); (2) creation of an overlap image that can be adjusted by clicking and moving the white cross; a special transparency application allows the images to be accurately superimposed on each other (shown by the white rings); (3) evaluation of morphological changes in the disease over time (within the white rings) by moving the overlap line back and forth (shown by the white line) using the red button.

    Type of Technology

    The Eumeda software platform is closed-source and owned by a private company that grants access through contracts. The platform was developed with the Wappler (Wappler.io) integrated development environment.

    Targets

    The target user base includes physicians of different specialties, nurses, technicians, orthoptists, geneticists, residents, and tutors, all of whom rely on access to a common database holding key patient information.

    The target sites are hospitals, private offices, and medical hub centers working with spoke-peripheral centers. We involved medical structures equipped with technology and staff prepared to use hardware and software (Figure 4).

    ‎
    Figure 4. Locations of health care professionals (round dots) in Italy who have used the platform over the years (the map shows the Italian names of the cities). The Supervisory Center (SC) in Milan has responsibility for the data warehouse and help desk as well as a general coordination role.
    Data
    Data Location

    All data were uploaded and stored in a data warehouse in Milan, Italy (Datasys Srl from 2001 to 2012; then Aruba Business Srl, provided by IRQ10 Srl, from 2013 until the present), to ensure data security and uninterrupted availability. Automated daily backups are a security measure guarding against the loss of data.

    Data Entry Policy

    HCPs must agree to the liability agreement, ownership agreement, and a code of conduct before using the platform. In all modules, data entry is performed in accordance with the guidelines of the Declaration of Helsinki and its subsequent revisions [28]. Informed consent forms are collected by the health facilities. In cases where data analysis included a therapeutic choice, approval from the relevant ethics committee or a qualified local committee was obtained, as in modules 6 and 11 in Table 1.

    Data Security and Privacy

    Data security and privacy are guaranteed by the latest generation of servers with secure backups. Data are protected on several levels: (1) individual HCPs receive access keys generated by the system; (2) subjects’ personal data are encrypted and stored in a separate table in the cloud; (3) the system binds clinical data to personal data only when accessing hardware with a special algorithm; and (4) if necessary, a ready-to-use informed consent form can be downloaded for signature.

    Responsibility for and Ownership of Data

    According to European Union (EU) and Italian rules, liability for entered medical data, including cloud storage, lies with the HCP entering such data (acting as the “controller,” as clearly defined in EU Regulation 679/16) and the manager of the medical platform and server farm (acting as “processors,” as clearly defined in EU Regulation 679/16). Ownership of the data, including the purpose and methods for processing the data, belongs to the entity applying the module, who acts as the “controller.”

    Interoperability

    The Eumeda software platform is not accessible from specific application programming interface clients by users, so it does not use data standards such as Health Level Seven. However, it implements the International Classification of Diseases, 10th revision, system internally to classify pathologies. Clinical imaging is managed with current standard protocols.

    Participating Entities

    A nonprofit organization (Comed Research) initially implemented (from 2001) the projects. Subsequently, a joint venture between 2 for-profit companies (T&C Srl and TM95 Srl) managed the platform. These partners supply hardware, create software, or participate as web designers, hosting companies, or law firms. The funders of the implementation projects are public universities, hospitals and foundations, nonprofit medical associations, private companies, and physicians working in private offices (Table 1).

    The society that created the main platform is the owner of all the implementations. The entities that applied the modules hold the ownership and the intellectual property.

    Budget Planning

    The total budget covered different phases according to implementation progression and project type for a period of 1 to 3 years. The costs included preliminary planning and the final draft (up to 30%), programming for final front view on the computer screen (30%), and user training (10%), as well as the pilot phase (5%), operation (10%), initial service (10%), and ongoing reports (5%). Selected projects could be conducted for free based on their importance or visibility for the platform.

    Sustainability

    The projects were initially funded (from 2001) by a nonprofit organization (Comed Research), which relies on donations from companies or nonprofit medical associations. Since January 1, 2017, the platform has been managed by a joint venture between 2 for-profit companies. The business model is based on the type and duration of the projects developed during the implementation phase, financed by different entities. The end of the project foresees the dissemination of the results with potential permanent effects.


    Coverage

    The projects developed during the implementation phase have national coverage, encompassing a large number of Italian regions and their referent hospitals. The developed modules evolved over time, with varying degrees of interconnectivity, in different centers in 19 cities across Italy (Figure 4). In 2 modules (modules 1 and 2 in Table 1), HCPs from the referring regional areas were closely involved. The number of HCPs (at different levels) using individual modules ranged from 6 to 114 (average 21.8, SD 28.5).

    Outcomes

    Implementing the telemedicine platform allowed us to build several modules that could be used by HCPs at different times. The characteristics of 12 representative modules used over the last 10 years for different clinical projects are shown in Table 1.

    Over time, our experience has led us to concentrate on three types of operational modules, integrated with one another if necessary: (1) a databank of diseases for clinical or scientific studies (eg, module 4; Table 1), (2) a database for groups of HCPs in different locations, giving them access to shared data (eg, module 6; Table 1), and (3) a functionality enabling physicians to seek second opinions (eg, module 7; Table 1).

    The overall outcomes are reported in Table 2. Up to now, more than 250 HCPs have used the platform for several effective and operational projects. The total number of participants inserted in the modules is 2574. The percentage of data entered in the text or image fields for each module ranged from 20% to 95% (with an average of 65.7%). The evaluation score for each module was calculated as the sum of 3 partial scores (Textbox 2): out of all the modules, the first (module 1, the first to be created) was the one with the lowest evaluation score (Table 2). The average number of requests for technological support varied from 5 per month (in the case of simpler modules) to 9 (for more complex ones).

    Table 2. Results pertaining to the designed modules shown in Table 1.
    ModuleDescriptionCenters involved, nHCPsa involved, nParticipants whose data were inserted, nText/image fields for each EMRb, n (fields that were filled in, %)Beneficial effectsEvaluation scorec (minimum positive score)
    1Teleconsultation in retinal diseases [18]1 Retina center, 17 territorial offices185230 (60)Useful teleconsultation among doctors109 (108)
    2Age-related maculopathy [19]11 Retina centers11467865 (85)Improvements in patients’ functional final outcomes803 (684)
    3Retinal pathology samples and correlated genes [20]1 Ophthalmological center, 1 genetic center111265 (80)Better understanding of molecular mechanismsNot acquired
    4Epiretinal macular membrane [21]2 Ophthalmologic centers, 1 human anatomy center112825 (65)Identification of ultramicroscopic features of membranes80 (66)
    5Inherited eye diseasesd1 Ophthalmological center, 1 genetic center141145e480e (20)Increased knowledge of genetic eye diseasesIn progress
    6Retinal dystrophy due to rare RPE65 gene mutation [22]9 Retinal-genetic centers2860260 (65)Identification of suitable patients for therapy200 (168)
    7Second opinions among resident physiciansd4 University ophthalmological departments1911012 (85)Resident physicians’ learning accelerated140 (114)
    8Instrumental data in multiple sclerosisd2 Neurological centers, 2 ophthalmological centers658e450e (18)Recognition of the disease in the subclinical stageIn progress
    9Epidemiological data on COVID-19 in workersd2 Care offices at 2 airports929830 (90)Collection of useful diagnostic data on COVID-19 and how the disease is transmitted75 (54)
    10SARS-CoV-2 on throat and ocular surfaces [23]14 Medical units2010834 (95)Increased knowledge of COVID-19165 (120)
    11Potential malignant oral lesions4 Medical units615e50e (68)Better prevention and therapyIn progress
    12Maculopathies and anti-aging medicine1 Retina center610e110e (58)Significantly better careIn progress

    aHCP: health care professional (physicians from different specialties, nurses, technicians, orthoptists, geneticists, residents, tutors [employees were excluded]).

    bEMR: electronic medical record (for each patient, considering first visit and all follow-ups).

    cSum of 3 partial scores for access, acceptability, and medical efficacy at end of the active working period (described in Textbox 2).

    dUnpublished data.

    eAt the time of writing this paper.

    Clinical fallout can be identified more easily with the use of this telemedicine platform because of the visibility of a database shared by HCPs (modules 3, 4, 5, 8, and 9; Table 2). Furthermore, data on rare diseases (collected from a large number of centers) can be used to identify patients who would benefit from expensive new therapies (module 6; Table 2). By sharing medical data, physicians and residents can learn better and faster (modules 1 and 7; Table 2), and the possibility of having a databank helps them to discover potential, as yet unknown disease complications (module 10; Table 2). Patient follow-up with dedicated software helps HCPs to locate better treatment options, identify preventive interventions (modules 2 , 11 and 12; Table 2) and track patients and their outcomes in real time.

    Lessons Learned

    Our program has multiple success factors that may be considered in future implementations or in the creation of similar telemedicine platforms and modules. First, the technological infrastructure of the platform is modern, highly versatile, and continuously updated by technical staff. The use of the latest generation of servers with secure, daily backups guarantees that no data loss occurs, while data security and privacy are protected on several levels, as specified in the Methods section. Second, data entry and retrieval in each module are immediate. Each module has different blocks of information that are well separated, including an explanation of the rationale of the study and practical guidance on how to insert data, as well as different HCP access profiles, patient IDs, EMRs, images, and statistical surveys. Third, no images are transmitted among HCPs. All images are stored on the main server and are viewed remotely without any deterioration. A dedicated procedure even allows the insertion of high-resolution images (through common connection links) immediately or very quickly. Rapid viewing is greatly appreciated by users, in addition to the possibility of enlarging, comparing, and superimposing, as well as being able to see in detail the morphological changes, even minimal ones, of a pathology over time (Figure 3). Lastly, different authorization profiles are given to HCPs, which enables them to access modules on the central server once they have agreed to abide by the terms of the liability and ownership agreements and the code of conduct, using personal passwords to view, change, or modify data and images. Module coordinators usually have total control of their respective modules and can compile statistical surveys using all the data, while other HCPs may only be able to enter data and images in accordance with their remit and authorized access level. A great amount of work has been undertaken to ensure that the user-friendly platform is up and running. A remote service is available by mail or telephone. All modules are visible both from monitors and mobile devices. In particular, the second opinion module may be suitable for use with mobile health (mHealth).

    We consider the following points more as challenges than limits to implementation. The construction phase of each module is of critical importance, and a single medical interlocutor must be the voice of all HCPs (Textbox 1). The main mandatory factors involved in building a module include a scientific coordinator as the central figure and the participation of someone with both medical and IT skills. Finally, older HCPs tended to struggle with working on the platform, while the younger operators adapted quickly, were not disconcerted by the technology, and showed interest and satisfaction with the projects they carried out [29-34].

    The presumed budgets of each project, divided into direct (eg, coordinators, IT programmers, law firms) and indirect (eg, travel, equipment, insurance) costs have been considered in the final balance.

    The following recommendations may assist in overcoming many barriers to telemedicine practice among HCPs. First, the amount of preparatory work needed (Textbox 1) tends to be underestimated. Second, it is difficult to create systems for sharing text and images with appropriate levels of usability. Third, bureaucracy is often an obstacle, and self-regulation codes in telemedicine need official authorization. Fourth, a suitable “network culture” is still lacking in medicine, due to multiple technical and human factors. The success of telemedicine among HCPs requires participation, responsibility, and a desire for effective collaboration to develop knowledge for the benefit of professionals and patients.


    Principal Findings

    The technological infrastructure of telemedicine intended strictly for HCPs is specific to this field, is not easy to implement, and must be customized for each individual project. Key persons such as scientific coordinators (with specific knowledge of medicine and IT) and program managers must be well chosen for projects to succeed. The results of our projects have shown a range of benefits, including increased medical efficacy and clinical knowledge, improved patient care, enhanced teaching and integration among hospitals, and a more effective choice of therapies. It is necessary for work to be carried out on organizational, bureaucratic, and network culture issues where these are not yet fully accepted and on sustainable business plans.

    We identified some difficulties and limitations in our implementation project that may also be considered useful for future or similar telemedicine projects. Building a module in the absence of straightforward ideas forced us to make major changes during construction, meaning that the preliminary work completed had to be discarded and redone. All the software involved in the platform modules must be customized according to the needs of the HCPs, which requires time and hard work. Too many text or image fields to fill out and include in EMRs make the system difficult to use and produce a very large final database that is not fully used (as happened with module 5).

    Conclusion

    In conclusion, our experience was that both physicians and patients were always satisfied to be part of this “community of health” supported by groups of HCPs working for their benefit and making them feel cared for. The detailed description of our implementation program may be useful to shorten the learning curve for others seeking to implement similar projects in many fields of medicine, which must be able to adapt to the continuously changing nature of medicine now and in the future.

    Acknowledgments

    We would like to thank the hundreds of health care professionals who have used and contributed over time to the development of the platform. Special thanks go to all engineers, programmers, and other personnel who in their various capacities have worked to improve the platform over the last 10 years, especially Francesco Oggionni (IT professional) and Valerio Tartaglia (IT professional). We are grateful to Ferruccio Fazio, MD, former Italian minister of health, and Gianfranco Ferla, MD, for their support and advice. We would also like to thank Roberta Romagnolo (Lexikon) for editing the manuscript.

    Data Availability

    The data on which this manuscript is based are available upon request to the corresponding author.

    Conflicts of Interest

    None declared.

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    ‎
    EU: European Union
    EMR: electronic medical record
    HCP: health care professional
    mHealth: mobile health

    Edited by C Perrin; submitted 13.10.22; peer-reviewed by J Gurp, van, M Venturini, S Pesälä, V Ramos; comments to author 27.01.23; revised version received 13.07.23; accepted 29.11.23; published 26.01.24.

    Copyright

    ©Claudio Azzolini, Elias Premi, Simone Donati, Andrea Falco, Aldo Torreggiani, Francesco Sicurello, Andreina Baj, Lorenzo Azzi, Alessandro Orro, Giovanni Porta, Giovanna Azzolini, Marco Sorrentino, Paolo Melillo, Francesco Testa, Francesca Simonelli, Gianfranco Giardina, Umberto Paolucci. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 26.01.2024.

    This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Medical Informatics, is properly cited. The complete bibliographic information, a link to the original publication on https://medinform.jmir.org/, as well as this copyright and license information must be included.