Published on in Vol 8, No 1 (2020): January

Preprints (earlier versions) of this paper are available at, first published .
Primary Care Doctor Characteristics That Determine the Use of Teleconsultations in the Catalan Public Health System: Retrospective Descriptive Cross-Sectional Study

Primary Care Doctor Characteristics That Determine the Use of Teleconsultations in the Catalan Public Health System: Retrospective Descriptive Cross-Sectional Study

Primary Care Doctor Characteristics That Determine the Use of Teleconsultations in the Catalan Public Health System: Retrospective Descriptive Cross-Sectional Study

Original Paper

1Health Department, Catalan Ministry of Health, Barcelona, Catalonia, Spain

2TIC Salut Social, Ministry of Health, Barcelona, Catalonia, Spain

3Center for Research in Health and Economics, Pompeu Fabra University, Barcelona, Catalonia, Spain

4Health Promotion in Rural Areas Research Group, Gerència Territorial de la Catalunya Central, Institut Català de la Salut, Sant Fruitós de Bages, Catalonia, Spain

5Unitat de Suport a la Recerca de la Catalunya Central, Fundació Institut Universitari per a la recerca a l'Atenció Primària de Salut Jordi Gol i Gurina, Sant Fruitós de Bages, Catalonia, Spain

6Fundació Institut Universitari per a la recerca a l'Atenció Primària de Salut Jordi Gol i Gurina, Barcelona, Catalonia, Spain

7Parc Sanitari Pere Virgili, Ministry of Health, Barcelona, Catalonia, Spain

8Sant Joan de Déu Hospital, Catalan Ministry of Health, Barcelona, Catalonia, Spain

Corresponding Author:

Josep Vidal-Alaball, MD, PhD

Health Promotion in Rural Areas Research Group

Gerència Territorial de la Catalunya Central

Institut Català de la Salut

C Pica d'Estats, 13-15

Sant Fruitós de Bages, Catalonia


Phone: 34 93 693 0040


Background: eConsulta is a tele-consultation service involving doctors and patients, and is part of Catalonia's public health information technology system. The service has been in operation since the end of 2015 as an adjunct to face-to-face consultations. A key factor in understanding the barriers and facilitators to the acceptance of the tool is understanding the sociodemographic characteristics of general practitioners who determine its use.

Objective: This study aimed to analyze the sociodemographic factors that affect the likelihood of doctors using eConsulta.

Methods: A retrospective cross-sectional analysis of administrative data was used to perform a multivariate logistic regression analysis on the use of eConsulta in relation to sociodemographic variables.

Results: The model shows that the doctors who use eConsulta are 45-54 years of age, score higher than the 80th percentile on the quality of care index, have a high degree of accessibility, are involved in teaching, and work on a health team in a high socioeconomic urban setting.

Conclusions: The results suggest that certain sociodemographic characteristics associated with general practitioners determine whether they use eConsulta. These results must be taken into account if its deployment is to be encouraged in the context of a public health system.

JMIR Med Inform 2020;8(1):e16484



The use of tele-consulting, synchronous or asynchronous consultation using information and communication technologies (ICT) to omit geographical and functional distance between general practitioners and citizens in primary health care, is widespread in both public [1,2] and private [3] medicine. Although various studies suggest it is beneficial in certain contexts such as the monitoring of diabetes, heart disease, and high blood pressure [4,5] and well accepted by patients [6], its uptake remains low [7], and there are difficulties facing its use in clinical practice [8,9]. Some studies have pointed out that these difficulties may be due to a lack of focus in the implementation of these interventions [10] (ie, doctors do not see them as effective [11]), or it is due to the scarcity and inconclusive nature of the evidence published to date [12-14]. A recently published study offers recommendations on future interventions in this field, such as identifying the impact on the doctors’ workload [15].

The Catalan public health system consists of more than 160 providers that offer universal access to 7.5 million people, making it an integrated public welfare network that guarantees the universal right to health [16]. The large number of stakeholders has led centers to create their own information technology (IT) systems to meet specific needs. As a result, in 2008, the decision was made to implement a common platform that can securely share clinical information between different centers and health professionals [17]. Shortly afterward, the personal health folder (PHF), a tool that allows members of the public to securely access their personal information and online services [18,19], was deployed. eConsulta was subsequently launched in 2015 as an asynchronous tele-consultation tool for members of the public and general practitioners (GP) as a complement to face-to-face care. Its implementation has gradually extended to the entire network (more than 92% of primary care teams have used the tool). Nevertheless, its use in relation to conventional consultations remains low (accounting for just 0.9% of the total).

A recent study of factors that influence the use of eConsulta found that the main reason individuals used the service was to resolve administrative matters and because the service has potential for significantly reducing the number of face-to-face visits [20]. Another key factor in an effective analysis of the tool’s use is establishing the profile of the doctors who use it. Evidence suggests that specific characteristics determine the adoption of digital health technology. Studies have associated older age, close proximity to retirement, and female doctors with a lower probability of the GP using these tools [6,21,22]. Additionally, GPs with prior experience with other digital health technologies are shown to be more enthusiastic and optimistic than those who have not yet used them [23].

In light of this evidence, this study aimed to employ a multivariate logistic regression model to analyze the characteristics of GPs that affect their use of eConsulta in the context of the Catalan public health system.


This is a retrospective descriptive cross-sectional study of primary health care GPs belonging to the Catalan Health Institute (ICS), the major provider of primary care services in Catalonia (serving 74% of the Catalan population). The period of study was between January 1, 2016, and March 31, 2018. The target sample was made up of all 3259 GPs working at ICS from 285 centers. The following exclusion criteria were established: doctors belonging to centers participating in the pilot phase of the study, those belonging to centers that activated eConsulta less than 12 months after activating the electronic clinical IT system, GPs from centers that activated the eConsulta service after January 2018 (thus ensuring a minimum 2-month use of the service), those with more than 100 children assigned to them, and those who changed primary care teams during the study period. This study included a total of 2451 doctors serving 220 centers (Figure 1). Of these, 808 GPs who were excluded showed no statistically significant difference with respect to age, gender, and their quality of care (QoC) score, which is an indicator based on public information systems that evaluates performance related to the prevention and control of various illnesses such as hypertension, diabetes, and dyslipidemia (Table 1).

The main study variable was the use of the eConsulta service. Use was defined as any messages sent during the study period, and nonuse was defined as no messages sent. The following were considered independent variables: age, gender, socioeconomic level of the center, type of center (rural or urban), average number of adults attended, mean age of patients assigned to GP, percentage of patients who have activated their PHF, GPs involvement in teaching (yes or no), QoC score, pharmacy prescription quality standard (PPQS) score as of December 2017, and doctor’s accessibility (possibility of scheduling an appointment within 48 hours, 5 days, and 10 days).

Figure 1. Flowchart of the study population. NGP: number of general practitioners; NT: number of primary health teams; PCT: primary health team; eCAP: primary care information system; GP: general practitioner.
View this figure
Table 1. Sociodemographic characteristics of doctors included and excluded in the study.
DemographicAll (N=3259)Excluded (n=808)Included (n=2451)P value
Age, n (%).16

28-34 years184 (5.65)50 (6.19)134 (5.47)

35-44 years897 (27.50)243 (30.10)654 (26.70)

45-54 years1001 (30.70)227 (28.10)774 (31.60)

55-66 years1121 (34.40)271 (33.5)850 (34.70)

Missing56 (1.72)17 (2.10)39 (1.59)
Sex, n (%).61

Male2201 (67.50)541 (67.00)1660 (67.70)

Female1002 (30.70)250 (30.90)752 (30.70)

Missing56 (1.72)17 (2.10)39 (1.59)
Quality of care score760 (101)756 (102)762 (100).13


The descriptive analysis used the mean and standard deviation for continuous variables and numbers and percentages for categorical variables. The t test was used to test the significance for continuous variables, and the Chi-square test was used for categorical variables. To evaluate which variables make a doctor more likely to have used the platform, a multivariate logistic regression analysis was used with a significance level of 95%. R-3.5.1 (R Foundation for Statistical Computing, Vienna, Austria) software was used to conduct the analysis.

Table 2 shows the most prevalent characteristics of professional users. Doctors who use eConsulta have a higher percentage of patients who have activated their PHF and score higher on the PPQS score, QoC score, and accessibility of care indices. There are no statistically significant differences between doctors who use eConsulta and those who do not with respect to the average number of adults attended or the average age of the patients assigned to them.

The multivariate regression model examined which variables affect the use of eConsulta. These variables, independently related to the outcome, are distinct from those obtained from the bivariate analysis, in which they are combined. This means it was not possible to identify a specific correlation. The odds ratio for each outcome is shown with regard to the reference categories and can be interpreted as probabilities. A coefficient of less than 1 indicates that the use of eConsulta is less likely, while coefficients greater than 1 indicate a greater probability of the tool being used. Therefore, according to the regression model, the characteristics of the doctors that determine the use of eConsulta include the following: 45-54 years of age, a QoC score that is higher than the 80th percentile, a high degree of accessibility, are involved in teaching, and work in a primary care team in an urban area with a high socioeconomic level. All of the variables shown in Table 3 are statistically significant.

Table 2. Sociodemographic characteristics of doctors by use of eConsulta.
DemographicTotal (N=2451)User (n=1269)Nonuser (n=1182)P value
Sex, n (%)<.001

Female1660 (67.70)798 (62.90)862 (72.90)

Male752 (30.70)439 (34.60)313 (26.50)

Missing39 (1.59)32 (2.52)7 (0.59)
Age, n (%)<.001

28-34 years134 (5.47)91 (7.17)43 (3.64)

35-44 years654 (26.70)326 (25.70)328 (27.70)

45-54 years774 (31.60)319 (25.10)455 (38.50)

55-66 years850 (34.70)501 (39.50)349 (29.50)

Missing39 (1.59)32 (2.52)7 (0.59)
TypePCTa, n (%)<.001

0R (Rural)227 (9.26)145 (11.40)82 (6.94)

1R (Semirural)144 (5.88)90 (7.09)54 (4.57)

2R (Semiurban)270 (11.00)170 (13.40)100 (8.46)

4U (Urban, very low socioeconomic level)455 (18.60)233 (18.40)222 (18.80)

3U (Urban, low socioeconomic level)474 (19.30)246 (19.40)228 (19.30)

2U (Urban, high socioeconomic level)353 (14.40)183 (14.40)170 (14.40)

1U (Urban, very high socioeconomic level)528 (21.50)202 (15.90)326 (27.60)
Type PCT, n (%)<.001

Rural641 (26.20)405 (31.90)236 (20.00)

Urban1810 (73.80)864 (68.10)946 (80.00)
Adults seen, mean (SD)1102 (229)1111 (231)1093 (226).06
Age quota, mean (SD)50.1 (3.82)49.9 (3.62)50.3 (4.01).03
Quota for patients aged over 65 years (%), mean (SD)23.6 (7.91)23.2 (7.44)24.1 (8.37).006
Patients with PHFb activated (%), mean (SD)5.49 (2.85)4.62 (2.31)6.41 (3.08)<.001
Teaching in 2017, n (%)<.001

No2090 (85.30)1123 (88.50)967 (81.80)

Yes361 (14.70)146 (11.50)215 (18.20)
QoCc score - December 2017, mean (SD)762 (100)749 (108)775 (89.1)<.001
QoC score - December 2017 categorized, n (%)<.001

0-20459 (18.70)302 (23.80)157 (13.30)

20-801497 (61.10)734 (57.80)763 (64.60)

80-100495 (20.20)233 (18.40)262 (22.20)
PPQSd score - December 2017, mean (SD)62.1 (18.4)60.7 (18.6)63.5 (18.1)<.001
PPQS score - December 2017 categorized, n (%)<.001

0-20396 (16.20)213 (16.80)183 (15.50)

20-801364 (55.70)672 (53.00)692 (58.50)

80-100477 (19.50)203 (16.00)274 (23.20)

Missing214 (8.73)181 (14.30)33 (2.79)
Replies in less than 5 days (%), mean (SD)67.5 (28.60)75.1 (29.80)65.9 (28.10)<.001
Accessibility in 48 hours (%), mean (SD)31.1 (23.50)31.7 (25.10)30.5 (21.60).23
Accessibility in 5 days (%), mean (SD)50.3 (27.80)48.8 (28.80)51.9 (26.60).006
Accessibility in 10 days (%), mean (SD)74.2 (23.70)71.5 (25.10)77.1 (21.80)<.001

aPCT: primary care team.

bPHF: personal health folder.

cQoC: quality of care.

dPPQS: pharmacy prescription quality standard.

Table 3. Results of the logistic regression model.
DemographicOdds ratio (95% CI)P values
Age: 35-44 yearsa2.152 (1.431-3.277)<.001
Age: 45-54 years2.969 (1.979-4.512)<.001
Age: 56-66 years1.528 (1.019-2.320).04
Sex: Male0.717 (0.592-0.869)<.001
QoCb score 20-80%1.942 (1.542-2.454)<.001
QoC score 80-100%2.329 (1.761-3.088)<.001
Semirural type1.299 (0.823-2.047).26
Semiurban type1.158 (0.784-1.713).46
Urban 4: very low socioeconomic level2.024 (1.410-2.919)<.001
Urban 3: low socioeconomic level2.038 (1.428-2.920)<.001
Urban 2: high socioeconomic level2.207 (1.513-3.231)<.001
Urban 1: very high socioeconomic level4.016 (2.820-5.750)<.001
Accessibility in 10 days1.017 (1.013-1.021)<.001
Teaching indicator 20171.496 (1.165-1.923).002

aAll variables have a reference category.

bQoC: quality of care.

The results of this study differ from those of previous ones, which did not find significant differences in the gender and ages of doctors who adopted new technologies as part of their clinical practice [6,21,22]. In our sample, these differences can be partially attributed to characteristics of the Catalan ecosystem. For example, in Catalonia, GPs rarely obtain a stable position with their own patients before the former is 30 years of age. Likewise, the lower use of eConsulta in rural areas could be because, in Catalonia, patients’ access to health services in rural areas are better than in other regions due to the wide availability of local GP surgeons. The low level of use by younger doctors (30-44 years of age) could be explained by their relatively low level of confidence and security with respect to their patients, while the low level of use by older doctors (56-66 years of age) could be explained by their relatively lower levels of digital competency and their lower incentives to incorporate new elements into their practice due to the close proximity of retirement. The relationship between a higher use of the tool and higher QoC and PPQS scores could be attributed to the doctor’s confidence in adopting new tools. In relation to the higher use in urban areas (and possibly as a result of higher socioeconomic levels), it is worth mentioning that this study shows higher socioeconomic groups make more use of new technologies and have greater access to the internet. Primary care teams in areas with a high socioeconomic level have higher PHF activation rates than primary care teams in areas with lower socioeconomic levels

It seems that doctors who use eConsulta more have a higher level of accessibility for face-to-face visits. However, this might be because doctors who use eConsulta are probably more involved in managing their agenda and more prone to meeting QoC and PPQS. The increased waiting time for primary care in Catalonia warrants investigation in other studies.

Other policies may have acted as confounding factors that affected the interpretation of the results. For example, in January 2017, doctors in primary care teams in Barcelona were offered an economic incentive to use eConsulta. It should also be considered that in other instances, the Ministry of Health has introduced incentives to primary care teams throughout Catalonia to increase the use of the PHF.

In summary, these results show that being 45-54 years of age, having a QoC score higher than the 80th percentile, having a high degree of accessibility, being involved in teaching, and working in a primary care team in an urban area with a high socioeconomic level are characteristics that determine the use of tele-consultation in Catalonia. This study’s data cannot be extrapolated to other health systems; however, the results are critical for digital health policy planners, as the success of the tool will heavily depend on whether GPs promote it.


This study was conducted with the support of the Secretary of Universities and Research of the Department of Business and Knowledge at the Generalitat de Catalunya.

Conflicts of Interest

None declared.

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GP: general practitioners
ICT: information and communication technologies
IT: information technology
ICS: Catalan Health Institute
PHF: personal health folder
PPQS: pharmacy prescription quality standard
QoC: quality of care.

Edited by C Lovis; submitted 03.10.19; peer-reviewed by J Puig, S Prior; comments to author 22.11.19; revised version received 20.12.19; accepted 10.01.20; published 31.01.20


©Oscar Solans Fernández, Francesc López Seguí, Josep Vidal-Alaball, Josep Maria Bonet Simo, Oscar Hernandez Vian, Pascual Roig Cabo, Marta Carrasco Hernandez, Carmen Olmos Dominguez, Xavier Alzaga Reig, Yesika Díaz Rodríguez, Manuel Medina Peralta, Eduardo Hermosilla, Nuria Martínez León, Nuria Guimferrer, Mercedes Abizanda González, Francesc García Cuyàs, Pol Pérez Sust. Originally published in JMIR Medical Informatics (, 31.01.2020.

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