Experiences With Internet Triaging of 9498 Outpatients Daily at the Largest Public Hospital in Taiwan During the COVID-19 Pandemic: Observational Study

Ding-Heng Lu   ¹ , MD ;   Chia-An Hsu   ¹ , MD ;   Eunice J Yuan   ¹ , MD ;   Jun-Jeng Fen   ² , MSc ;   Chung-Yuan Lee   ² , DPhil ;   Jin-Lain Ming   ³ , DPhil ;   Tzeng-Ji Chen   ^{4, 5, 6, 7} , MD, PhD ;   Wui-Chiang Lee   ^{4, 6} , MD, DPhil ;   Shih-Ann Chen   ^{8, 9, 10} , MD, DPhil

¹ Department of Medical Education, Taipei Veterans General Hospital, Taipei, Taiwan

² Information Management Office, Taipei Veterans General Hospital, Taipei, Taiwan

³ Department of Nursing, Taipei Veterans General Hospital, Taipei, Taiwan

⁴ Department of Medical Affairs and Planning, Taipei Veterans General Hospital, Taipei, Taiwan

⁵ Big Data Center, Department of Medical Research, Taipei Veterans General Hospital, Taipei, Taiwan

⁶ Institute of Hospital and Health Care Administration, School of Medicine, National Yang-Ming University, Taipei, Taiwan

⁷ Department of Family Medicine, Taipei Veterans General Hospital, Taipei, Taiwan, ROC, Taipei, Taiwan

⁸ Division of Cardiology, Department of Medicine, Taipei Veterans General Hospital, Taipei, Taiwan

⁹ Institute of Clinical Medicine, Cardiovascular Research Center, National Yang-Ming University, Taipei, Taiwan

¹⁰ Cardiovascular Center, Taichung Veterans General Hospital, Taichung, Taiwan